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Dynamics 365 Customer Service | Professional License

From $52.00 / month

Dynamics 365 Customer Service provides seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels. Scale operations with Dynamics 365 Customer Service Professional by streamlining support with a solution that simplifies processes and improves customer experiences.

Professional License description & capabilities below the “Add to Cart” button.

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– For any D365 Customer Service user, you need a Microsoft 365 subscription (Unless you already own one).
– Dynamics 365 Customer Service does not offer dual-use rights for on-premises (server) deployment.
– There is no minimum number of users, but the maximum is 300 named users.
– The above price includes our processing fees ($2.00/user/month).

Description

Dynamics 365 Customer Service provides seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels. Scale operations with Dynamics 365 Customer Service Professional by streamlining support with a solution that simplifies processes and improves customer experiences.

With Dynamics 365 Customer Service, automate self-service with virtual agents and rich knowledge-base portals and personalize customer interactions with tailored experiences. Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time and leverage AI-driven insights and analytics to improve agent and customer experiences.

 

Dynamics 365 Customer Service Professional

A Dynamics 365 Customer Service Professional License provides basic resources for customer service agents. It also provides a self-service customer portal and access to the knowledge base for end customers. It’s meant for less complex scenarios that need streamlined capabilities to support customers and customer service teams.

 

Full Users leverage the majority of business apps’ functionality. They have also been referred to as “power users.” All licenses include automatic product updates.

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