Dynamics 365 Remote Assist, a mixed reality application for Microsoft HoloLens, is licensed per user. It enables colleagues to collaborate during a video call using Microsoft Teams—a separate Microsoft product that provides videoconferencing, chat, calling, screen sharing, and other team collaboration tools. With the combination of Teams and Remote Assist, the expert can see everything that the Dynamics 365 Remote Assist user sees, and they can holographically draw and annotate together.
Note that Remote Assist users, such as frontline workers, field workers, or technicians, do not need a separate license for Microsoft Teams. They can make or receive calls using Remote Assist on HoloLens without a separate Microsoft Teams license. The expert they contact for remote assistance—who is often an expert at headquarters—does require a Teams license. Remote Assist requires a Microsoft HoloLens 1 or HoloLens 2 and an AR-capable iOS or Android device (phone or tablet).
Dynamics 365 Remote Assist features
- Initiate and receive calls using Microsoft Teams
- Mixed reality annotations: two-way inking and arrow insertion anchored to real world
- OneDrive integration, file sharing, and display
- Integration with Dynamics 365 Field Service
- Insert documents (PDF) and images (JPG, PNG, TIFF, and BMP) into the shared view
- Share the user’s view of another application by running Remote Assist in the background
- Capture mixed reality photos during calls
- In-call text chat: Instant messaging
- Group calling: Connect with more than one expert simultaneously
- View and update Dynamics 365 Field Service work orders
Full Users leverage the majority of business apps’ functionality. They have also been referred to as “power users.” All licenses include automatic product updates.